betpjr Privacy Policy

betpjr is an online betting and casino platform operating at betpjr.com, offering sports betting, live casino games, slots, virtual sports, and other gaming products to players in Pakistan and other permitted jurisdictions. For the purposes of this Privacy Policy, betpjr is the data controller responsible for your personal information collected through the betpjr Platform.

When this Privacy Policy refers to "betpjr", "we", "us", or "our", it refers to the betpjr Platform and the entity operating it under its international gaming licence. When it refers to "you", "your", or "Player", it refers to any individual who registers an account, visits the betpjr website, or otherwise interacts with the betpjr Platform.

betpjr collects personal data in several categories depending on how you interact with the Platform. The following table outlines the main categories of personal data we collect and examples of the specific data points within each category:

3.1 Directly From You

The majority of personal data betpjr holds about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or opt into a promotional offer. This includes information you enter into registration forms, identity verification submissions, and any communications you send to betpjr via email or live chat.

3.2 Automatically

When you access the betpjr Platform — whether via desktop browser or mobile device — our servers automatically collect certain technical and usage data. This includes your IP address, the type of device and browser you are using, the pages you visit within the Platform, the time and duration of your sessions, and the actions you take (such as games launched and bets placed). This data is collected using cookies, server logs, and similar tracking technologies described further in Section 7 of this Privacy Policy.

3.3 From Third Parties

betpjr may receive personal data about you from third-party sources in limited circumstances, including:

• Identity verification and KYC service providers, who confirm the authenticity of documents you submit;
• Payment processors (such as JazzCash, EasyPaisa, and banking partners) who provide transaction confirmation data;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming databases, where a player has registered a self-exclusion that betpjr is obligated to honour.

betpjr uses your personal data for the following purposes. We only use your data where we have a valid legal basis to do so (see Section 5):

• Account Creation & Management: To register your betpjr account, verify your identity, and maintain your account in good standing throughout its lifecycle.
• KYC & Age Verification: To verify that you are aged 21 or above and to confirm your identity in accordance with our responsible gaming and anti-money laundering obligations. betpjr does not permit underage gambling under any circumstances.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and other accepted payment methods, and to maintain accurate financial records.
• Service Delivery: To operate and deliver the sports betting, live casino, slot, virtual sports, and Aviator products available on the betpjr Platform.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and accurate manner.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as described in the betpjr Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to fulfil our obligations under our international gaming licence's responsible gaming framework.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, and the requirements of our gaming licence, including record-keeping, reporting, and co-operation with regulatory or law enforcement investigations.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign information (such as PSL promotions, Eid offers, and Independence Day campaigns) where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage data and player behaviour in aggregate to improve the betpjr Platform's features, performance, and user experience for Pakistani players.

betpjr processes your personal data only where one of the following legal bases applies:

• Contractual Necessity: Processing that is necessary to enter into and perform our contract with you — i.e., to register and operate your betpjr account and to deliver the products and services you have requested.
• Legal Obligation: Processing that is required for betpjr to comply with its legal and regulatory obligations, including KYC verification, anti-money laundering checks, age verification, responsible gaming obligations, and record-keeping requirements imposed by our gaming licence.
• Legitimate Interests: Processing that is necessary for betpjr's legitimate business interests — such as fraud prevention, platform security, and improving our services — where these interests are not overridden by your rights and interests.
• Consent: Where betpjr relies on your consent — for example, to send you optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent can be done via your betpjr account settings or by contacting support.

6.1 Service Providers

betpjr shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (JazzCash, EasyPaisa, and banking partners), KYC and identity verification providers, fraud screening services, customer support software providers, and cloud infrastructure providers. All such providers are contractually required to process your data only on betpjr's instructions and in accordance with applicable privacy standards.

6.2 Regulatory & Law Enforcement Authorities

betpjr may disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or in connection with betpjr's obligations under its international gaming licence. This includes disclosure related to suspected money laundering, match-fixing, fraud, or underage gambling.

6.3 Business Transfers

In the event that betpjr undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered Players of any such transfer via email or prominent in-Platform notice prior to the transfer taking effect.

6.4 No Sale of Data

betpjr does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any entity for their own independent commercial purposes. Full stop.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit the betpjr Platform. They allow betpjr to recognise your device, remember your preferences, and collect technical and usage data about how you interact with the Platform. betpjr also uses similar tracking technologies such as web beacons and local storage objects.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function correctly — for example, maintaining your logged-in session and remembering items in your account. These cannot be disabled.
• Functional Cookies: Allow the Platform to remember your preferences, such as your language setting and preferred games, to provide a more personalised experience.
• Analytics Cookies: Help betpjr understand how players navigate the Platform — which pages are visited most, where players encounter difficulties — so we can improve the betpjr experience for Pakistani users.
• Responsible Gaming Cookies: Used to track session duration and trigger reality check notifications in accordance with the responsible gaming tools you have activated on your account.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of your betpjr account. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.

betpjr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the lifetime of your betpjr account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of each transaction, as required by financial record-keeping obligations.
• Customer Support Communications: Retained for up to three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or regulatory matter.
• Technical & Usage Data: Retained for up to twenty-four (24) months from collection, after which it is anonymised or deleted.
• Marketing Preference Data: Retained until you withdraw your consent or opt out, after which your contact details will be suppressed from marketing communications lists.

When personal data is no longer required, betpjr securely deletes or anonymises it in accordance with our internal data disposal procedures.

betpjr operates under an international gaming licence, and some of the service providers we use to operate the Platform — including cloud infrastructure and KYC verification providers — may be located outside Pakistan. Where your personal data is transferred to a country that does not have data protection laws equivalent to the jurisdiction in which betpjr is licensed, we ensure that appropriate safeguards are in place, such as contractual data transfer agreements that require the recipient to handle your data to an equivalent standard of protection.

By registering an account and using the betpjr Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Pakistan as described in this section. betpjr takes all reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable privacy requirements.

As a betpjr player, you have the following rights in respect of your personal data. To exercise any of these rights, contact betpjr's support team at the details in Section 14. We will respond to all verified data rights requests within thirty (30) calendar days.

• Right to Access: You may request a copy of the personal data betpjr holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that betpjr correct any inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request that betpjr delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to betpjr's legal retention obligations (for example, we cannot delete financial records we are required by law to retain).
• Right to Restriction: You may request that betpjr restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that betpjr provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to betpjr processing your personal data based on legitimate interests, including for direct marketing purposes. betpjr will cease processing for marketing purposes immediately upon receipt of an opt-out request.
• Right to Withdraw Consent: Where betpjr relies on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

The betpjr Platform is strictly intended for individuals aged 21 years and above. betpjr does not knowingly collect, process, or retain personal data from persons under the age of 21. Age verification is a mandatory step in the betpjr registration and KYC process, and any account found to have been opened by an underage person will be immediately suspended.

If betpjr becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor may have registered on betpjr are encouraged to contact our support team immediately so we can investigate and take corrective action.

betpjr implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and betpjr's servers is encrypted using Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Personal and financial data held in betpjr's databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within betpjr's systems is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication for internal staff.
• Regular Security Audits: betpjr's platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scanning by qualified security professionals.
• Incident Response: betpjr maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, affected players will be notified without undue delay in accordance with applicable requirements.

While betpjr takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying betpjr immediately if you suspect any unauthorised access to your account.

betpjr reserves the right to update or amend this Privacy Policy at any time. When material changes are made — such as changes to the categories of data we collect, new purposes for which we use your data, or changes to how we share your data with third parties — we will notify registered Players via email and/or a prominent in-Platform notice at least seven (7) days before the changes take effect.

Minor or administrative updates (such as corrections to typographical errors or clarifications that do not change the substance of the policy) may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the betpjr Platform following the effective date of any Privacy Policy amendment constitutes your acceptance of the revised policy. If you do not accept the revised Privacy Policy, you should cease using the Platform and may request account closure and data deletion in accordance with Section 10.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential privacy concern, please contact the betpjr support team using the details below. All privacy-related enquiries are handled by betpjr's designated data protection contact.

• Privacy & Data Enquiries: support@betpjr.com (plain text — not a clickable link)
• Response Time: betpjr aims to acknowledge all privacy enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days.
• Responsible Gaming Requests: For self-exclusion, deposit limit, or other responsible gaming tool requests, please visit the Responsible Gaming page.
• General Account Queries: For non-privacy questions about your betpjr account, visit the FAQ page or contact support directly.